This one is important because you sell through WhatsApp, so the policy should explain the process clearly.

Order & Returns Policy

At Rayhan Alrawabi, we want every customer to have a smooth and satisfying experience.

Because our orders are confirmed directly through WhatsApp, please review your selected products, quantities, delivery details, and total order amount carefully before confirming your order.

Order Confirmation

When you place an order through WhatsApp, our team will confirm the order details with you before processing it.

Once an order has been confirmed and processed, cancellation may not always be possible.

If you wish to cancel or change an order, please contact us as soon as possible through WhatsApp.

Returns

For hygiene and product-safety reasons, opened or used perfumes may not be eligible for return.

Where a return is accepted, the product must generally be:

• Unused
• Unopened
• In its original packaging
• In resalable condition

Returns are subject to applicable UAE consumer-protection laws and our assessment of the product’s condition. UAE consumer-protection rules provide protections relating to defective goods and consumer rights, so this policy should not be interpreted as removing any rights that cannot legally be excluded.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

• Your order details
• Photos or videos of the product and packaging
• A description of the issue

Our team will review the issue and advise you on the appropriate next step.

Refunds

If a refund is approved, the refund method and timeframe will be communicated to you by our team.

Any refund will be handled in accordance with the applicable UAE laws and the circumstances of the order.

Contact Us About a Return

For return or order-related enquiries, please contact us through WhatsApp:

WhatsApp: [WhatsApp Number]